Simple pricing that scales with you

Our free trial gives you unlimited monitoring for 14 days, no credit card required. Simply sign-up and get instant access to our full suite of monitoring tools. At any point during or after the trial you can choose a paid plan and set up monthly or annual payment via credit card from within your account.

Once you’ve logged into Raygun simply select a product (Crash Reporting, RUM, or APM) from the left menu and follow the set-up instructions provided. Full language and getting started guides can be found in our docs.

You will still be able to login and upgrade to a paid account when you are ready. Any new data sent to Raygun during this time will be rejected by our service and not processed.

On-demand is charged per event processed in Raygun, payable at the end of your billing month. For annual plans, once your reserved events have been used on-demand kicks in automatically. You can keep track of reserved events on your Usage page in the Plan Settings, where you can also see a running total of your on-demand events.

For example, if you purchase just Crash Reporting and pay monthly you’ll spend $6.00 per month. If you end up sending 20,000 crashes in your first month, your bill next month will be $12.00.

Raygun is a usage-based service. As we incur costs of the data you send through to us, on-demand charges are non-refundable. Our usage-based billing model is outlined on our site as well as our standard Terms of Service.

In an effort to keep your costs down you can choose to reserve events upfront at the annual rate. This will reduce your likelihood of incurring on-demand charges. Once you have a better idea of how many monthly sessions you require we're happy to look at providing you with an estimate for reserved events.

You can keep track of your on-demand events in the Usage section of your Raygun app.

All pricing is in United States Dollars (USD). Invoices are sent to the plan owner via email and are available in-app anytime.

You have the option to select a monthly or annual subscription. Per our Terms of Service, you can request to start, make changes or cancel your account at any time, changes may come into effect on your next billing anniversary  Learn more here or contact us for details. Custom billing terms are available for Enterprise.

Raygun invoices are available to all plan owners from within Raygun in Plan Settings > Invoices.

Not a problem. If you decide that Raygun isn't for you then you can request the cancellation from your plan details page in the Raygun application. Please note that refunds for unused subscriptions are not available.

You can find out more about team management on our docs here. If you still have more questions, you can contact us.

An application is a container for your data. Each application has an API key, with notifications, integrations and permissions being managed at the application level. You can use the API key as wide or as narrowly as you like for compartmentalizing your software based on programming language, environment, mobile, web, department or anything else you'd like.

An error event is any handled or unhandled exception thrown by your application. For mobile apps, crash reports are stored on the device until an internet connection is present and data is sent to Raygun. We process the events that are sent to our API using our language-based SDKs.

Unlike page views, a session is a continuous set of user interactions within your application. Raygun will end a user session after 30 minutes of inactivity. If a user returns to your application after 30 minutes of inactivity, a new session will be recorded.

A trace is the profiling performance data for a given request to your software. Sampling options can be controlled on a per URL basis. We do not encourage capturing every request unless site traffic is especially low.

All Raygun data is stored in the US-EAST-1 region of the AWS Datacenter.  You can find Raygun's compliance with GDPR here on our website. This page also has the downloadable DPA document in the FAQs section. You can download the DPA, complete it, sign it, scan it and email it to us at dpa@raygun.com.

As a side note, all of our providers give you the ability to censor out sensitive information before they are sent into Raygun.

Raygun is a multinational company, with offices in New Zealand, and the United States. For New Zealand customers, GST of 15% is added. For customers based in the United States, sales tax may be applicable depending on where you are located.